Any user of the Site and our online store (here and after referred to as “User”, “Customer” or “You”) is presumed to have read, understood and accepted these terms prior to any use of the Site and transaction with Company. Please read these terms and if you have any questions please contact us.
In our online store you can find and buy all the products we have in our natural store. In the event that a product is not readily available, we will notify you accordingly and we will endeavour to inform you of the estimated availability date of the product in question.
Ways of Ordering
The available ways to order our products are:
Through the special order form of our Website
Choose the product (s) you are interested in using the search engine or through the product categories of the Website.
WARNING: Please note that no order, regardless of how it was made, will be deemed to have been received before the User receives a confirmatory e-mail from our store at the email address indicated to us about the availability of the product choose.
Fee – Payment
The price of the product or products you have chosen to buy is what is stated on the Website and is certified by the Company in the relevant confirmatory e-mail.
However, because we have many products and sometimes it is possible to give a wrong price to a product, the price that will in any case apply will only be that included in the above confirmatory e-mail to the Customer and not the wrong one posted on the Website.
Product prices may be changed at any time by the Company and without prior notice. The same will happen with any offers that can be changed or stopped unannounced. Such changes, however, do not take up orders that have been confirmed, as described above.
After selecting the product (s) you are interested in, you should choose the payment method for the product (s) and shipping costs.
The available payment methods you can choose are:
On Delivery: You pay the product in cash when it is received by the carrier at the address you have stated (2 euro cash on delivery).
By Deposit to a Bank Account to be sent to you after your order. As the reason for your deposit, please indicate your Order Number and Your Name / Surname!
WARNING: Do not deposit money into our bank account before your order is confirmed, otherwise you will be charged for any refund costs.
After depositing the money, for your convenience and faster service, please let us know the deposit by sending us the bank receipt by e-mail to email@example.com
After the order has been deposited in the above account and after the deposit receipt has been sent, your order is deemed to have been completed. The costs of depositing or transferring funds to our bank account are borne solely by You.
With Credit Card: You can use your Credit Card for your purchases. (VISA, MasterCard, etc.)
Send your order
Orders are handled by ELTA or by courier of our choice.
Upon completion of the order, we send you an e-mail with your order details so that you can keep track of it until it is delivered to you.
Shipping and Delivery Costs
Our online store sends its products all over Greece and all over the world.
Shipping Fees for Greece: 10€
Shipping Fees for Europe: 15€
Shipping Fees for other countries: 20€
The shipments are made by the Hellenic Post Office.
Product warranty and refund
Our Company is a reseller of products of well-known companies operating in the Greek market. As a reseller we are not personally liable for product defects, so it is better to contact your product company’s representative in Greece if you believe your product is defective. In any case, of course, you can also contact our Company and return the defective product if it is within the warranty period given by the manufacturer / importer of the product.
In any case, the Customer should be aware that the price can not be repaid if it is possible to correct the defect or replace the defective product. After the warranty period, repair or replacement of products is only possible with an extra charge chargeable to you and upon a new agreement with You. In the event that the situation of the product deteriorated and became even more defective due to the Customer’s handling, the Company is entitled to claim its compensation even by offsetting it with the price paid.
The Company provides the Customer with clear and detailed instructions and information about the nature and function of the products it sells while encouraging Users of the Site and Customers to contact the Customer for any questions about the products.
Our Company has developed its Website in such a way that each User has the ability to form as complete and complete picture of the products through detailed descriptions of their characteristics so that there is no doubt about the quality and the their special features. However, if a User wishes to return the product we have sent, this is possible if the following conditions are met:
Right of Exit
– According to the no. 3e of Law 2251/1994 on Consumer Protection, the consumer has 14 calendar days to withdraw from the contract without giving the reasons and without any charge. The 14-day deadline starts from the moment the consumer receives the product or products.
– Before the expiration of the withdrawal period, the consumer should inform us of his decision to withdraw from the contract. To this end, the consumer may:
(a) either use the template for the withdrawal form set out in Section B of the Annex to Law 2251/1994
or (b) make any other clear statement stating its decision to withdraw from the contract.
– The consumer has made use of the right of withdrawal within the withdrawal period if the Notice on the exercise of the right of withdrawal is sent by the consumer to us before the due date.
– The consumer bears the burden of proof that he has exercised his right of withdrawal
– Exercising the right of withdrawal terminates every consumer’s obligation to us and vice versa.
– We refund any payment received from the consumer including, where applicable, delivery costs without undue delay and in any event within 14 calendar days of the day on which we were informed of the consumer’s decision to withdraw from the contract under Article 3g of the Law 2251/1994
– We will refund by using the same means of payment as the consumer used for the original transaction.
– We do not return additional delivery costs if the consumer has explicitly chosen a delivery method other than the cheapest standard delivery method we offer.
– After the withdrawal, the consumer must return the goods without undue delay and in any case within 14 calendar days of the day on which he announced his decision to withdraw from the contract in accordance with Article 3g. The deadline is met if the consumer sends the goods back before the 14-calendar day deadline.
– The consumer only bears the direct cost of returning the goods.
– The consumer is liable for any reduction in the value of the goods only as a result of the management of the goods other than that necessary to ascertain the nature, characteristics and operation of the goods.
Return of defective products
The Customer should inform the Company in any case within 3 calendar days of receipt of the product by e-mail at firstname.lastname@example.org describing the defect of the product. In any case the Customer must have returned the product within a reasonable time, which should not exceed ten (14) calendar days from the date of receipt, in its original original packaging and accompanied by all its shipping documents. The Company upon receipt of the product will check for the defect identified by the Customer and will then contact him either to confirm the defect or to inform him that there is no defect.
Once the defect is confirmed, the product is replaced.
In the event that the product is returned damaged or incomplete, the Company is entitled to claim compensation from the Customer, the amount of which will be determined by the condition of the product and also unilaterally and unconditionally in total or partial offsetting of this claim against the Customer at the price paid by the Customer.
Upon receipt, please contact us for a change within 3 days and after consultation with our store we send the item in excellent condition and necessary with the proof of purchase and the card. The dispatch is done by simple packing of the ELTA and the costs are charged to the sender.
Using a Web Page
In order to use our Website and our online store, you must have access to the internet and a suitable electronic device (computer, mobile phone or tablet).
Any charges for access to the Internet for the purpose of accessing and using the Site and our e-shop are not included in the purchase price of our products. If you visit and use our Site through a portable electronic device registered on a local mobile network provider, you should be aware that you may incur a charge: (a) for the data packets needed to access our Website; and (b) for any additional charges which generally concern the purchase of products and services over the Internet.
To make purchases through our Website you must be at least 18 years old.
Intellectual Property Rights
The Site and all of its Content, as described below, remain the sole property of the Company unless expressly stated otherwise. All information, photographs, drawings, sketches, images, sounds, music, descriptions, texts, comments, feedback, ideas, notes, articles and all other ingredients including, but not limited to, the design, structure, choices, coordination, aesthetics, the way and the format of the Website (all together referred to as “the Content”) as well as the arrangement of this Content are intellectual products that are protected by intellectual and / or industrial property rights that are either owned by the Company or are owned by third parties and are granted to it. All such rights, like the Company’s trade name and any licensors, are protected by law and no use is permitted by the User and any third party specifically forbidden to use them in any form and in any way whatsoever to present them, even if it does not exist today and with any present or future mode of presentation or exploitation. All of the Content is protected by copyright laws in Greece and the European Union (and similar laws of other countries). All trademarks and logos as well as the copyrights related to the Company’s Web Site belong either to the Company or to the named recipients. The User may not mislead, resell, publish, distribute or otherwise exploit in any way the Content (in whole or in part) and / or the Company’s Website without the prior written consent of the Company.
Allowed use of the Site
The User is not permitted to use the Site and its Content in any way that:
a. violate applicable law,
b. fraud, crime or illegality,
c. acts of impunity, obscene, pornographic, vulgar, racist, sexist, offensive, racist, discriminatory, degrading, harmful, harassing, threatening, abusive, malicious, abusive, passionate, defamatory, irresponsible or political. in any way that may interfere with any other user or person associated with the Site.
(including, but not limited to, intellectual property rights and any exploitation thereof, the affiliation of trade names and logos and exploitation of such rights and rights of broadcasting) or privacy or other rights of the Company or third parties parties,
e. against the interests of the Company,
f. transmit viruses or other malicious software, unwanted mail, create software security gaps on computers or networks that could in any way damage, alter, understand or expropriate an electronic system, data, or personal information.
Links, third party websites and applications
Additionally, the User is not permitted to:
(a) use or copy the Content and generally any material from the Company Web Site to another Site or other application or any other electronic or non-Presentation; and
b) place the Website or any part of it on its own website or application and / or the website or application of a third party or any other electronic or non-presentation without the prior written consent of the Company.
Furthermore, the Company will not be liable for any commission (with or without consideration) of any service or product sold by third parties that are advertised or linked to the Website. The Company may host links to apps, websites, or even physical third party stores, however only the providers of the above applications, sites or outlets are expressly excluded from the liability of the Company for any reason. The User explicitly acknowledges that the Company has no involvement or liability towards it if the User has contacts and deals with third parties.
Exclusive clause: Limiting the Company’s liability
PLEASE READ CAREFULLY THE LATEST IMPORTANT EXEMPTION:
THE USER WHO HAS COMPLETE KNOWLEDGE, FREE OF LIABILITY AND CONSEQUENCES OF THE USE OF THE COMPANY WEB SITE. THE WEBSITE AND APPLICATIONS ARE PROVIDED “AS IS”. The USER declares SPECIFICALLY to understand and AGREE COMPANY AND ASSOCIATED WITH IT (including employees, managers, operators, artists, agents, representatives licensees successively provide content) NOT COMPLETELY LIABLE AND NOT RESPONSIBLE FOR ANY COMPENSATION THE OTHER REINFORCING ACTION ON CHALLENGE INJURY, PROPERTY DAMAGE, death, mental disorder, loss or other damage to USER WEIGHT The THIRD PARTY, THAT MAY BE CAUSED BY USING SITE COMPANY AND RELATED SERVICES AS FOR direct or indirect , POSITIVE, CONSEQUENTIAL DAMAGES AND IN GENERAL FOR ANY DAMAGES, INCLUDING, BUT NOT LIMITED TO, LOSS OF PROFITS, LOSS GOOD REPUTATION; LOSS DATA OR OTHER MATERIALS MH LOSSES (EVEN IF ANY company had UPDATED THE POSSIBILITY OF SUCH loss) can occur or consist RESULT A) THE USE OF FAILURE OF USE WEBSITE, B) THE USE OF ANY CONTENT OR OTHER MATERIAL FROM WEBSITE C) THE COST OF SUPPLY OF SUBSTITUTE GOODS AND SERVICES. IN NO EVENT SHALL THE TOTAL LIABILITY COMPANY RELATING TO ALL DAMAGES, LOSSES AND CAUSES DAMAGES (WHETHER EC CONTRACT OR DUE TO TORT ([INCLUDING NEGLIGENCE]) WILL MAY EXCEED THE AMOUNT YOU HAVE MADE THE USER, FOR THE PURCHASE OF ANY PRODUCT .
Competent Courts and Applicable Law
Any inaction or delay of the Company in the pursuit of its legitimate rights on the Site and the Applications may not be construed as a waiver of its rights.